- Responsibility of Lotus Vacations Inc
Lotus Vacations makes every effort to ensure the accuracy of information provided prior, during, and after you book your tours with us.
Lotus Vacations inc.’s sole objective is to assist customers in verifying availability of travel products and services and in making bookings and purchases in due form.
After you have completed your booking, you will promptly receive an invoice from Lotus Vacations Inc. and we will send you your travel documents in accordance with the provisions of Section 5 of our Terms of Use.
- Customer’s Responsibility
You, the user, attest that you are at least 18 years of age and possess the legal authority to enter into this agreement in accordance with all terms and conditions herein.
You also confirm that all information supplied by you, members of your family and/or fellow travellers is true and accurate.
Travel Documents
It is your responsibility to enquire on, and obtain, all required travel documents. Lotus Vacations Inc. is not liable for any and all consequences of inappropriate or missing travel documents.
A valid Canadian passport is mandatory for all travel outside Canada. Some countries require that your passport be valid for six months beyond the date of your return to Canada. Passengers are responsible to ensure that they have all the proper documents for entry. All names on documents must match the legal name on your photo I.D., and travel document information must match tickets. Please check the Canadian Travel website at www.travel.gc.ca for further information. Immunizations may also be required. Failure to comply with these regulations may result in denied boarding, denied entry, and/or government-imposed fines. If you are a citizen of another country, there may be additional requirements. Check with the nearest consulate or embassy of the destination you are traveling to and find out the entry requirements for non-Canadian citizens.”
- Confidentiality and Privacy
Respect of our customers’ privacy is of utmost concern to Lotus Vacations Inc. We, Lotus Vacations never sells the names of individual customers or any other information drawn from their personal profiles to third parties. All direct communication between you and Lotus Vacations Inc. (whether by e-mail, facsimile, telephone or postal mail) remains private and confidential. For the purposes of reserving your trip and processing the transaction related thereto, however, we do require certain basic personal information.
When you reserve or purchase travel services through Lotus Vacations Inc., we may be required to transmit such information (including your name and address, passports information) about you and your purchase to suppliers/payment processing partner(s), the tour operator, the air carrier or any other travel product or service provider involved; this step is essential to the processing of the transaction. While Lotus Vacations Inc. makes every effort to ensure respect of your privacy, you understand that for the purpose of verifying the above-mentioned information, Lotus Vacations Inc. may choose to disclose it to a third party assigned the task of verifying and/or corroborating the information provided.
- Prices and Payment Methods
Prices
All prices, unless specified otherwise, are in Canadian dollars. All prices are subject to change for any reasons and are based on availability.
Payment Methods
Residents of Canada and the United States of America may pay by interac e-transfer or by telephone using Visa, American Express, or MasterCard credit cards.
The travel products and services you reserve must be fully paid at the time of booking unless otherwise stated. Your credit card account will be debited and you will be informed of that transaction by means of the invoice sent to you at the time of booking. You agree to comply with booking terms and conditions whether or not you have manually signed an invoice or receipt.
This transaction is final, non-refundable and non-transferable. Neither the purchaser nor the passenger may modify any details of the transaction. Booking of travel services constitutes a contract between the customer and Lotus Vacations Inc.
Cancellations & Modifications
Subject to your compliance with the cancellation and modification policies of each tour operator or product/service supplier, Lotus Vacations Inc. Cancellation Policy Made Within
60 days prior to departure Non-refundable
60 more Days Prior to Departure Date 100% of Tour Amount minus Deposit.
We cancel for any reasons – 100% return of fund within 60 days.
Deposits: Most or all of our trips are “all in” tours, this mean that we are responsible for transportations, excursions, meals, hotels, airfare all need deposits or payment in advance. Therefore, a deposit of $2800 CAD per person is require to hold your spot and full payment within 90 days of trip commencing. Lotus Vacations Inc. reserves the right to change the amount and full payment date at any time.
- Delivery of Documents
After you have reserved your trip with Lotus Vacations Inc, we will promptly e-mail you an invoice confirming your purchase and details of your itinerary, including e-ticket, hotel voucher and car rental information, where applicable.
Reception of this invoice constitutes your final opportunity to verify the accuracy of the information that will be entered on your travel documents. Please contact Lotus Vacations Inc. immediately upon receipt of your invoice if you note any discrepancies, failing which Lotus Vacations Inc. shall not be liable for any errors and/or omissions related to your booking.
Travel Insurance
Lotus Vacations Inc. recommends the purchase of travel insurance, including cancellation insurance and out-of-province health insurance. Lotus Vacations Inc. does provide travel insurance if needed, please contact us for more details.
You acknowledge that Lotus Vacations Inc. makes this insurance available in good faith and that you are fully responsible for your decisions in regard to travel insurance (e.g., taking out comprehensive coverage, or purchasing no insurance at all).
For any purchase made by a resident of the United States of America or Other Provinces outside of Alberta, purchase of insurance must be made through a local insurance provider.
- Liability for Products & Services and Customer Advisory
You acknowledge that Lotus Vacations Inc. acts as a middle-person between you and carriers, hotels, tour operators, and other service/product providers selected by you. Consequently, Lotus Vacations Inc. cannot be held liable towards you or your fellow travellers for the services rendered, and/or the products offered, by such third-party providers. Lotus Vacations Inc. shall not be liable and assumes no risk for the obligations, or any default or negligence, of third-party providers and for any damages including, among other things, damages due to delay, cancellation, loss of goods, sickness, injury, accident, quality of services, inconvenience, loss of enjoyment, disappointment, acts of God or force majeure.
Outside of Canada, living standards and local practices, as well as conditions with respect to the provision of services and accommodation, may differ from those to which you are accustomed in Canada.
- Images
Images featured on our website are for information purposes only: images and other graphic content should not be relied upon for the purposes of your booking and cannot be considered as part of this agreement.
Publicity and image use rights—all photos taken by the company during a tour are the company’s property and may be used for marketing purposes without the customer’s permission.
- Applicable Laws
This agreement is governed by the laws of the Province of Alberta and you hereby submit and attorn to the jurisdiction of the courts in the City of Calgary, Alberta.
- Contact Information
If you have any questions regarding your on-line booking, please contact an agent at Lotus Vacations Inc.